Terms of Service
Your trust matters to us. These terms ensure a fair, transparent, and secure shopping experience for all our valued customers.
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Acceptance of Terms
By using our services, you agree to these terms and conditions.
These Terms of Service (“Terms”) govern your access to and use of the Numa website, mobile applications, and related services. By creating an account, placing an order, or otherwise using our Services, you agree to comply with these Terms.
If you do not agree to these Terms, you may not access or use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of any changes.
Age Requirement: You must be at least 18 years old to use our Services and make purchases. By using Numa, you represent that you meet this age requirement.
Products & Orders
Information about our jewelry products and ordering process.
💎 Product Information
- All jewelry items are described and photographed as accurately as possible
- Colors may vary slightly due to screen settings and photography lighting
- We reserve the right to limit quantities and discontinue products
- Custom or personalized items may have extended processing times
✅ Order Acceptance
We reserve the right to accept or decline any order. Order confirmation does not guarantee acceptance. We'll notify you if we cannot fulfill your order.
❌ Order Cancellation
Orders can be cancelled within 2 hours of placement. Custom items cannot be cancelled once production begins.
Pricing & Payment
Understanding our pricing and accepted payment methods.
💰 Pricing Policy
- All prices displayed in Indian Rupees (INR)
- Prices subject to change without notice
- Shipping charges and taxes added at checkout
Credit/Debit Cards
Visa, Mastercard, RuPay, Amex
UPI Payments
Google Pay, PhonePe, Paytm
Net Banking
All major Indian banks
Cash on Delivery
Available on select orders
All payment transactions are encrypted and PCI-DSS compliant. We never store your complete credit card information.
Shipping & Delivery
Fast, secure delivery to your doorstep.
🚚 Delivery Terms
- Free Shipping: On orders above ₹500 within India
- Tracking: Receive tracking info once your order ships
- International: 7-14 business days (select countries)
Delivery times are estimates. We're not responsible for courier delays. Ensure someone is available to receive packages.
Returns & Refunds
Hassle-free returns within 7 days of delivery.
7-Day Return Policy
Items must be unworn and in original packaging
✅ Eligible Items
- •Unused, undamaged items
- •Original packaging intact
- •Tags and certificates included
❌ Non-Eligible Items
- •Personalized/custom jewelry
- •Earrings (hygiene reasons)
- •Clearance/final sale items
💰 Refund Process
100% Authentic Guarantee: If you receive a counterfeit item, we'll provide a full refund and cover all return shipping costs.
Questions or Concerns?
Our customer service team is here to help with any questions.
Visit Us
123 Elegance Avenue
Connaught Place
New Delhi, 110001
These Terms of Service are effective as of October 23, 2025
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